Refund policy

Last updated: November 9, 2026

Our 30-day return policy

We want you and your dog to love what you ordered. You can request a return within 30 days of delivery.

To be eligible, the item must be unused, unwashed, in the same condition you received it, and in its original packaging.

Personalized items (custom engraved collars)

Because engraved collars are made just for you with your pet's name and your phone number, they cannot be returned or exchanged for change of mind or wrong size. Please double-check the spelling, the phone number and the size guide before placing your order.

If your personalized item arrives damaged, defective, or with an engraving that does not match what you typed at checkout, we will send you a free replacement or a full refund.

How to start a return

Contact us through our Contact page with your order number and a photo of the item. Please do not send anything back before we reply, because returns sent without approval cannot be accepted.

Return shipping costs for change-of-mind returns are paid by the customer. If the item is damaged, defective or wrong, we cover the cost.

Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo so we can make it right.

Exchanges

The fastest way to get a different size or color is to return the original item (once approved) and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it.

Original shipping charges are not refundable unless the item was damaged, defective or wrong.