Shipping policy

Last updated: November 9, 2026

Thank you for shopping with Debora's Pet Club. Here is exactly how long your order takes and what it costs, so there are no surprises.

Processing time

Every order is prepared and packed within 1–3 business days. Personalized engraved collars may take up to 3 business days because each one is made with your pet's details.

Delivery time

After your order ships, delivery to US addresses usually takes 5–9 business days.

Total estimated time from order to your door: 7–12 business days.

These are estimates. Carrier delays, weather and peak holiday seasons can occasionally add a few days.

Shipping cost

Standard shipping is currently free on every order. If this ever changes, the shipping rate will always be shown at checkout before you pay.

Tracking

You will receive an email with your tracking number as soon as your order ships. Tracking can take 1–2 days to show updates after the label is created.

Multiple items

If you order more than one product, your items may arrive in separate packages on different days. You will receive tracking for each package.

Lost, late or damaged packages

If your order has not arrived within 20 business days, or it arrives damaged, contact us through our Contact page with your order number and we will send a replacement or a refund.

Please make sure your shipping address is correct before you place your order. We cannot be responsible for packages sent to an incorrect address entered at checkout.